We currently have an opportunity to join Ciphr as a Technical Payroll Manager!
We are all about people at Ciphr. Our values are trust, service excellence, authenticity, and accountability. We want you to bring your authentic self to work giving you the space to be yourself whether that is creative, outgoing, quiet, courageous, observant or any other attributes you may have. Ciphr welcomes all kinds of people to the team and would love you to come and join us!
Does this sound like you? Take a look below at what we can offer you when you join.
In a nutshell
The Technical Payroll Manager leads Ciphr's payroll function and owns the end-to-end delivery and performance of payroll support for both of our payroll products. They manage the payroll support team, provide technical and second-line expertise, and make sure every customer, including our internal Payroll Bureau, receives fast, accurate and reliable support.
Your role includes but not limited to:
- Owning the end-to-end delivery and performance of payroll support across both Ciphr payroll products.
- Leading, coaching and developing the payroll support team.
- Providing technical and second-line support for complex payroll, integration, data and scripting issues.
- Supporting internal customers, including the Payroll Bureau, as well as external customers.
- Managing escalations and supporting recovery plans for customers in special measures.
- This role plays a key part in protecting customers' payrolls and in maintaining consistency, quality and high levels of customer satisfaction across payroll support.
Location:
This is a hybrid role, with travel to customer sites and company offices as required, and occasional early or late cover at peak payroll periods.
On a day-to-day basis, here's what you'll be doing:
You’ll:
- Lead the payroll support team: set priorities, manage workload and performance, and provide structured coaching and career development.
- Own payroll support tickets and escalations from intake to resolution, making sure service levels are met for every customer.
- Provide technical and second-line expertise on payroll configuration, scripting, file transfers, integrations and data issues.
- Support the Payroll Bureau as an internal customer, so that bureau payrolls are processed accurately and on time.
- Support customers through migrations, new system set-ups and peak periods such as year end and legislative change.
- Track support performance, identify recurring issues and work with Product, Technical Services and Implementation on permanent fixes.
- Create and maintain clear documentation and a knowledge base for recurring technical processes.
What good looks like:
- Payroll support tickets are resolved quickly and accurately, within agreed service levels.
- A high-performing, well-supported team that works with clarity and confidence.
- Escalations are owned through to resolution, with clear customer communication throughout.
- Internal and external customers trust payroll support to keep their payrolls running.
- Repeat issues fall because root causes are fixed, not worked around.
- Technical knowledge is documented and shared, so the team is resilient to absence.
What you’ll need to succeed
- Strong knowledge of UK payroll, including pension payroll, statutory payments and RTI.
- Proven experience leading a payroll, technical or support team.
- Hands-on experience of payroll system configuration.
- Knowledge of PowerShell scripting, and a good understanding of SFTP workflows.
- Working SQL skills for queries and data investigation.
- Strong ticket and escalation management, a calm approach to time-critical issues, and clear communication with technical and non-technical customers.
We have some great benefits to reward you for your hard work, what’s in it for you?
As well as offering you the opportunity to work with a great team, be part of a growing company and have the chance to learn and enhance your knowledge and qualifications, we offer:
- 30 days annual leave, plus bank holidays
- Family National Trust Membership
- Birthday day off
- Religious holiday swap
- Family forming support - e.g., time off for family forming appointments or to support your partner
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Pension
- Health cash plan
- Life assurance
- Technology/home improvements Loans
- Perks at Work – access to exclusive discounts, cinema tickets, etc.
- Regular training
- £1,500 employee referral scheme
- Medical Cover and Dental cover (after 6 months’ service)
- Income Protection insurance (after 12 months’ service)
About Ciphr:
Ciphr is a leading UK provider of HR, payroll, learning and recruitment solutions. Our Payroll Bureau delivers accurate, timely payroll across the UK, from hosted software to fully managed services. We’re a living wage employer, and everyone’s welcome here. Bring your whole self to work, whether you’re creative, outgoing, quiet, courageous or observant.
